Privacy Policy


The right to privacy and, in particular, the right to the protection of personal data is one of the fundamental principles of JOANA SANTOS JEWELLERY.

The purpose of this General Privacy Policy (hereinafter, the "Policy") is to explain the way in which JOANA SANTOS JEWELLERY will process any personal data that may be collected through the different forms on the JOANA SANTOS JEWELLERY website. Your personal data will be processed in a strictly confidential manner and only for those purposes for which you have provided consent, as explained below and, in greater detail, in each of the specific privacy policies for each form.



This Policy applies only to this website and not to websites owned by third parties. JOANA SANTOS JEWELLERY may provide links from this website to other websites that it considers of interest to its visitors. JOANA SANTOS JEWELLERY strives to ensure that these websites adhere to the highest standards.


However, due to the very nature of the Internet, JOANA SANTOS JEWELLERY is unable to guarantee the privacy levels of these websites, nor can it be held responsible for the content of websites other than those of JOANA SANTOS JEWELLERY itself. This Policy is not intended to be applied to any website with which JOANA SANTOS JEWELLERY has a link.



JOANA SANTOS JEWELLERY is fully committed to regulatory compliance and, in particular, compliance with the General Data Protection Regulation of the European Union and the regulations related to the protection of personal data in force at any time, this being a priority objective for JOANA SANTOS JEWELLERY.

As a result, and with privacy being the basis on which all processing carried out is configured, JOANA SANTOS JEWELLERY has taken the decision to implement the following principles:

Transparency in data processing is one of the priorities of JOANA SANTOS JEWELLERY, so whenever it is necessary to collect personal data we will duly inform you through the corresponding privacy policy, including the purposes of such processing, among other aspects.

The processing of those personal data that are strictly necessary to provide any services that you request.

Accessibility and proactivity, whenever possible, to make available to you simple measures that allow you to control your personal data.

The non-transfer of your personal data to third parties, except those suppliers providing a service to JOANA SANTOS JEWELLERY, or those about which JOANA SANTOS JEWELLERY has previously informed you and received your consent in this regard.

The confidentiality of the personal data collected and processed by JOANA SANTOS JEWELLERY, guaranteeing the adoption of adequate security measures for their protection.



JOANA SANTOS JEWELLERY collects your personal data in order to manage your requests and offer you services and products that may be of interest to you. Specifically, JOANA SANTOS JEWELLERY processes your personal data for the following purposes:

a) Dealing with your queries, questions or requests made through the customer service or communication channels identified on each website and contacting you to respond to them.

b) Improving the JOANA SANTOS JEWELLERY website, as well as their services and products, in order to offer a better service and content.

c) Offering access to restricted spaces on the JOANA SANTOS JEWELLERY website (registration may require acceptance of a specific privacy policy).

d) Managing your registration on the JOANA SANTOS JEWELLERY website.

e) Allowing you to make purchases through the JOANA SANTOS JEWELLERY website.

f)  Sending transactional notifications in relation to your purchase.

g) Conducting studies for statistical purposes.

h) Having your data updated.

i) Processing reservation requests.

j) Managing billing and for accounting purposes.

k) Fulfilling tax obligations.

l) Processing guarantees for the products acquired in JOANA SANTOS JEWELLERY.

m) Complying with the current legal framework.

n) Managing your data to send you commercial information.

o) Collecting, storing and processing your CV, as well as the personal data included in it, with the aim of analysing your professional profile in order to allow you to participate in JOANA SANTOS JEWELLERY selection processes, where appropriate.

p) Sending notifications by email and/or telephone and/or post as part of the JOANA SANTOS JEWELLERY staff selection processes.

q) Evaluating your abilities to perform a job by carrying out specific tests that will be notified in due course.



JOANA SANTOS JEWELLERY will only collect those personal data that you wish to disclose voluntarily and, in accordance with current regulations on data protection and on information society services and electronic commerce, will inform you that such personal data provided at the time of registration, or any others provided to JOANA SANTOS JEWELLERY for access to some of the services on the website, will be incorporated into files owned by this company.

The data that JOANA SANTOS JEWELLERY may request from you are the following:

Identification data. Information concerning an individual that allows them to be differentiated from others in a group, such as: name; handwritten and electronic signature; tax identification number; place and date of birth; nationality; photograph; age.

Contact data. Information that allows contact with their owner to be maintained or initiated, such as: address; email address; landline; mobile phone.

Data on physical characteristics. Information about an individual relating to their physiognomy, anatomy, features or specific characteristics, such as: measures necessary for the manufacture of the products.


Asset or financial data. Information concerning an individual relating to their assets, rights, liens or obligations that can be valued economically, such as: bank accounts, credit card number, security number.


The processing of your personal data may sometimes be necessary to comply with certain legal obligations, or in relation to any contractual relationship that JOANA SANTOS JEWELLERY may have with you.


In all other cases, and whenever appropriate, JOANA SANTOS JEWELLERY will request your consent to process your personal data.



Within the framework of its promotional activity, JOANA SANTOS JEWELLERY may provide you with resources for registration or subscription to news or commercial information related to JOANA SANTOS JEWELLERY. These resources will always be subject to your express consent to send them.

In the event that you have authorised this, JOANA SANTOS JEWELLERY will send you information about its products, activities and personalised services in keeping with your tastes and preferences. Moreover, and in the event that you have also expressly consented to this, you may receive information related to JOANA SANTOS JEWELLERY competitions and/or prize draws, as well as its events and corporate activities close to your location.

You can revoke your consent to receiving commercial notifications at any time, through the link or button enabled for this purpose in each of the notifications or by directly communicating your wish to revoke the consent through the following channels:

(i). By email, sent to the following address:



JOANA SANTOS JEWELLERY will obtain your express consent for the processing of your personal data in relation to the possible adoption of automated decisions and/or the creation of profiles.

For the provision of some services, JOANA SANTOS JEWELLERY may process your personal data using automated means. This means that certain decisions are taken automatically, without human intervention. For example, in the event that you have purchased products in your "Shopping Bag", you will receive specific notifications informing you that your order has left the JOANA SANTOS JEWELLERY facilities.

 JOANA SANTOS JEWELLERY can also process your data to create profiles, with the purpose of predicting your behaviour on the website. As a result of that, products that may be of interest to you will be displayed on the homepage, based on the preferences you have shown through your browsing or information obtained through cookies.

You can review the applicable Cookies Policy at the following link Likewise, you can contact JOANA SANTOS JEWELLERY for any questions or queries related to the processing of your personal data through the following address:



JOANA SANTOS JEWELLERY is committed to processing your personal data while they are useful and necessary to offer you a quality service through their processing. Therefore, JOANA SANTOS JEWELLERY will make all reasonable and timely efforts to minimise the processing and retention time for your personal data.

In this sense, in each data collection form JOANA SANTOS JEWELLERY will inform you of the expected period for the processing and/or retention of your personal data.

In any case, and even if you request the erasure of your personal data, JOANA SANTOS JEWELLERY will have the right to store and retain them, under the appropriate blocking, for the time necessary to comply with the legal obligations that apply, as well as to make them available to the competent authorities in the different matters that are applicable.



Your personal data are very important for JOANA SANTOS JEWELLERY so it is committed to processing them with the utmost confidentiality and discretion and to implementing all those security measures that it deems appropriate and reasonable.

In this sense, JOANA SANTOS JEWELLERY declares and guarantees that it has established all the technical means at its disposal to avoid the loss, misuse, alteration, unauthorised access and theft of the data provided by the users. Likewise, JOANA SANTOS JEWELLERY constantly reviews its security measures to ensure that they are always up-to-date.

We keep your data at our commercial platform (



Social networks are part of the daily life of many internet users and for this purpose different JOANA SANTOS JEWELLERY profiles have been created in them.

All users have the opportunity to join the pages or groups that JOANA SANTOS JEWELLERY has in different social networks.

However, it must be taken into account that, unless we request your information directly (for example, through marketing actions, competitions, promotions, or any other valid form), your data will belong to the corresponding social network. Therefore, it is recommended that you carefully read its conditions of use and privacy policies and ensure that you configure your preferences regarding the processing of data.



As a general rule, JOANA SANTOS JEWELLERY tries to keep your personal data within the European Union (EU) or the European Economic Area (EEA). However, sometimes JOANA SANTOS JEWELLERY may need to provide them to other companies in the Group or to service providers located in other countries, either by necessity to provide the requested service or to be able to offer you the service with the highest quality standards.

In these situations, JOANA SANTOS JEWELLERY ensures the application of all necessary measures and controls to guarantee and protect the processing of your personal data, such as:

Communication to countries that, despite not being part of the EU or the EEA, have been considered by the European Commission as countries that have data protection regulations that guarantee a level of security similar to that applicable in Europe.

Existence of standard European Commission contractual clauses: to ensure that companies in third countries that are not part of the EU or the EEA comply with a similar level of protection. JOANA SANTOS JEWELLERY will sign these agreements as long as there is no equivalent alternative that guarantees the protection of your personal data.

Definition of binding corporate rules (BCRs) approved by the companies, which are reviewed and approved by control authorities, with the aim of ensuring that the company, in any country, to whom we provide your data complies with an adequate level of protection.

In certain cases, the company to which JOANA SANTOS JEWELLERY provides the data may have Data Protection Certificates that guarantee the correct use of your data in accordance with current regulations.

You can request information about these guarantees from the addresses indicated below:

CTT Correios de Portugal, S.A.
Addressed: Av. D. João II, nº13, 1999-001 Lisboa, Portugal



If you have any questions or concerns about the processing of your personal data, please contact us through:

(i) E-mail: