Orders are processed and shipped within 1-2 business days of purchase unless otherwise noted in the product description - please note if you are buying something in pre-order. If you purchase multiple items and one is noted as pre-order, all items will be shipped together at the later date. You may request multiple shipments in this scenario to receive your other items sooner by contacting

Portugal | Via CTT (free shipping on orders over 50€)
Europe | Via CTT (free shipping on orders over 100€)
Worldwide | Shipping 20€



The request is received within 5 to 7 working days from the time of the purchase. The order will be sent to the delivery address given by the client. In festive seasons delivery time may take a few more days.

Once your order has been processed you will receive an email confirmation. If you do not receive please send an email to

The average transit times are as follows. Please consider that if you choose an article in pre-order, this time is only after shipment:

Portugal 1/2 working days 

Europe 7/15 working days

Worldwide 10/25 working days

JOANA SANTOS JEWELLERY is based in Portugal / Europe
The customer is responsible for payment of any extra duties, customs, import charges or taxes imposed by the destination country for delivery. 



If you choose to refuse your shipments, you will be responsible for any duties, taxes and/or customs charges that are incurred on the package, and the cost of returning the package to our portuguese address. This amount will be deducted from your merchandise refund.